1. Start with Organizing Your Data
Gather data from all your sources, from your website to your social media channels and organize that for future segmentation and personalization to give your customers the best experience possible. Customers like when it looks like they fit right in with a certain brand or community, so the more you groove your channel content to your customers needs, you will win their loyalty.
2. Target Customers with Direct Mail
Direct mail is proven to raise both brand awareness and customer engagement, so why not mail out campaigns advertising your brand or company? Add discounts or special promotions with your direct mail to give your customer an incentive to visit your store or shop online at your website.
3. Utilize Social Media
Posting on social media is virtually free, so why not use it? You should be using social media to create ads posts for certain demographics that pertain to your brand or business. Consider interactive ads so that your customers actually have something to interact with instead of waiting for the skip button to appear.
4. Provide Great Customer Support
One thing customers don’t forget is a great customer support system. The people who run this department are surely underappreciated. When a customer has questions, or a complaint, or general comments, it is so pleasing to be able to talk to someone quick, someone who is polite, and someone who is efficient. This will give the customers another good experience with your business.
5. Make the Experience As Good As It Gets
Although most shopping is just viewed as “just shopping”, you can do everything in your power to make sure that the customer has a most incredible experience while shopping in your store. This is why brick and mortar stores have the advantage over online shopping. Customers actually get to have an experience while shopping in person, and it is our job to make sure it is a good one.
If you have any questions or want to get started contact firstname.lastname@example.org.